Return policy

1. General Policy

INStock provides a platform for the sale of chemicals and all medical products and devices by
multiple vendors. We strive to ensure customer satisfaction and maintain the highest quality
standards for products listed on our app. In the event that you are not satisfied with a chemical
purchased from one of our vendors, this return policy outlines the procedures and guidelines to
be followed for returns and refunds.

2. Return Eligibility

2.1 Eligible Items

Products purchased from INStock app vendors are eligible for return
within 14 days from the date of delivery, subject to the conditions
stated in this policy.

2.2 Ineligible Items

The following items are not eligible for return:
- products that have been opened, used, or partially consumed.
- products that have been tampered with, altered, or damaged after delivery.
- products with expired shelf life or expiration date.
- Custom-made or personalised chemicals.
- products labelled as hazardous or restricted for return by applicable laws and
regulations.
Please note that certain products may have additional specific restrictions or requirements for
returns based on their nature or regulatory guidelines. Such restrictions will be communicated
on the product listing page, and customers are responsible for adhering to them.

3. Return Process

3.1 Initiation of Return

To initiate a return, please follow these steps:
- Contact INStock customer support within 15 days from the date of delivery.
- Provide the order details, including the order number, product name, and reason for return.

3.2 Return Authorization

INStock customer support will assess the return request and provide further instructions,
including any necessary return authorization (RA) number or documentation.

3.3 Return Shipping

Customers are responsible for arranging and covering the cost of return shipping unless the
return is due to an error on the part of the vendor or INStock. It is recommended to use a
shipping method that provides tracking and insurance for the returned item.

3.4 Return Packaging and Condition

The returned products must be securely packaged to prevent leakage, spills, or damage during
transit. It should be in its original packaging, including any seals, labels, or safety caps that were
intact upon delivery.

4. Return Inspection and Refunds

4.1 Return Inspection

Upon receiving the returned chemical, the vendor or INStock will inspect its condition and
compliance with the return policy. This may include checking for signs of tampering, damage, or
expiration.

4.2 Refund Process

If the returned chemical meets the return policy requirements, a refund will be processed within
a reasonable timeframe. The refund will be issued using the original payment method used for
the purchase, unless otherwise agreed upon.

5. Vendor-Specific Return Policies

Some vendors on the INStock app may have their own specific return policies. In such cases,
the vendor's policy will prevail for the items purchased from that vendor. Please refer to the
individual vendor's return policy for further details.

6. Contact Information

For any inquiries or assistance regarding returns, please contact INStock customer support
through the app or [email protected].
Please note that this return policy is subject to change at the discretion of INStock. Customers
are advised to review the policy periodically for any updates or modifications.
By using the INStock app and purchasing products from our vendors, you acknowledge and
agree to abide by this return policy.